| Convenience, Quality, and Academic Return on
Investment |
Technology has raised the expectation among today’s young and
not-so-young students for convenience and flexibility in the
delivery of academic and administrative services. They expect
high-tech self-service and high-touch interaction to blend in a way
that increases both academic quality and flexibility. Traditional
nonprofit colleges and universities can meet this challenge only if
their investments in technology produce academic value commensurate
with the new expectations and competition. This session will
describe how nonprofit institutions are ensuring that their
investments in technology and faculty development pay off in today’s
increasingly competitive higher education environment—an environment
in which self-service and personalized service are expected and need
not be contradictory goals.
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