CSMS 2003 30TH ANNIVERSARY COMPUTER SERVICES MANAGEMENT SYMPOSIUM
Sponsored by ACM/ SIGUCCS
March 30 - April 1, 2003
DoubleTree Hotel - Monterey, California
Pre-conference Tutorials: 8: 30 a. m. - 12: 00( noon)
1. Marketing Communications for "IT", Diane Jung, Manager of IT
Conferences & Events, Indiana University
This tutorial explores an increasingly apparent need for marketing IT at
higher education institutions. An increase of awareness and usage can
result in clearer justification for IT expenses. "Marketing
Communications for IT" will help you to explore a marketing campaign
that will work for your institution and for your IT organization by taking
you through an interactive process of launching a technology
awareness campaign for your institution.
Meeting Room: Bonsai I
2. Project Management: Managing a Slate of Projects, John
Wasileski, Ph. D., Associate Vice President for Information
Systems, University of Memphis
The University of Memphis has built and has been using a Project
Inventory system that enables a number of project slate management
functions to take place. The tutorial will cover the basics of project
management issues from the perspective of having to manage MANY
projects and how some clear thinking and basic tools can assist the
process. The software developed by the University of Memphis will be
given to all interested tutorial participants.
Meeting Room: Bonsai II
Plenary and Keynote Address:
1: 00 - 3: 00 p.m.
Lessons from a Life as Roadkill
Ken Klingenstein, Ph. D., Director, Internet2 Middleware Initiative
Chief Technologist, University of Colorado at Boulder
The developments in computing and networking over the last
generation foreshadow much of the development of current cutting-edge
activities. It may be possible to learn from the lessons of the last
thirty years about the issues that will need to be faced in the next
phase of our networked lives. The unexpected consequences of past
invention should serve as good lessons for the future. This talk will
discuss some of the challenges, technical and social, that have
occurred in the emergence of networking over the last thirty years and
identify several key areas and issues that appear to be bearing down
on us again.
Meeting Room: Bonsai I, II, III
Parallel Sessions: 3: 30 - 5: 00 p. m.
Management Track:
Beyond budget dust to sustainable funding
model for IT in Higher Education, Jack McCredie, University of
California, Berkeley
Today's students and faculty expect, and demand, world-class access
to electronic information technology. At the core of a modern college or
university IT infrastructure is its communications network and the
literally millions of servers connected to it on campus and throughout
the world, with associated applications, data resources, services, and
online communities of colleagues. How to pay for these resources
while providing the maximum benefit for the institution is the question
we explore in this session.
Meeting Room: Bonsai I
Service Track:
IT and Library Collaboration: a Road to Better
Service, Rick AmRhein, Valparaiso University
Library resources have made a major shift in recent years to electronic
formats. With this shift library reading and reference rooms have come
to look more like computer labs and librarians are spending more and
more time providing technology training and troubleshooting. There is a
growing common ground of user needs that can be most efficiently and
effectively be met through collaboration of librarians and IT personnel.
This presentation will focus on how the IT and Library organizations at
Valparaiso University, though administratively separate, collaborate on
numerous levels to provide excellent services to their campus
community.
Meeting Room: Bonsai II
Technology Track:
At What Cost Classrooms? The Experience of
One Institution, Rick Peterson, UNC-Chapel Hill
Are your classrooms well utilized? Are you ready to spend $5-10K per
year per classroom to maintain and life cycle multimedia technology in
smart classrooms? Is the investment "worth it?" Should all classrooms
be "smart?" The presenter will discuss issues, data, costs, and
questions developed at UNC-Chapel Hill by the University`s Classroom
Design and Advisory Committee to aid in managing the University`s
approx. 260 classrooms. The presenter is very interested in hearing
different viewpoints about these issues during the open discussion
period.
- Presentation (ppt)
Meeting Room: Bonsai III
MONDAY, MARCH 31, 2003
Plenary and Keynote Address: 8:30 - 10:00 a.m.
The Ubiquitous Information Environment: Opportunities and
Challenges, Deborah Hurley, Former Director, Harvard
Information Infrastructure Project, Harvard University
Our society is moving towards a ubiquitous computing and information
environment. But what are the implications of this movement? This
session will explore the coming ubiquitous information environment by
looking at: the characteristics of the technological evolutions
ubiquitous, embedded, decentralized, complex their deployments
locational technologies, ingestibles, biometrics, XML, wireless,
broadband, etc. the possibilities they permit "always on," access to
information, mobility, remote activity, surveillance, credentialling,
authentication the possible personal and societal impacts privacy,
security, the surveillance society, civil liberties, academic freedoms,
freedom of expression rights, etc.
Meeting Room: Bonsai I, II, III
Parallel Sessions: 10:30 - 12:00 (noon)
Management Track:
Successful decision making for the CIO
Robert Paterson, Salem State College
David Todd, University of San Diego
John Bucher, Oberlin College
Tom Moberg, Saint Louis University
Senior IT managers make some key decisions and take important
actions that can greatly impact their chances of success. What are the
opportunities and pitfalls to be aware of when starting a new job and
beyond? How do we continually reinvent ourselves as CIOs to remain
effective in our jobs and recognize when it might be time to move on?
A panel of CIOs will discuss their experiences, provide guidelines for
assessing opportunities, and share what they might have done
differently.
- Presentation (ppt)
Meeting Room: Bonsai I
Services Track:
Academic IT Support Program, Herb Wilson,
University of Colorado at Boulder
At the University of Colorado at Boulder, a major focus of change
management within Information Technology Services (ITS) is realigning
the IT support for the teaching and learning efforts of our schools and
colleges. The Academic IT Support Program's fundamental principles
are central management, local positioning and joint commissioning.
The intent of the Program is to establish teams of IT support resources
in each school or college that will be cross functional in nature and
specific in commission. The presentation will cover our IT support
model and results of a pilot deployment of this program.
- Presentation (pdf)
Meeting Room: Bonsai II
Technology Track:
Challenges facing universities integrating SCT
Banner, Campus Pipeline, and Blackboard, Stephen Wassef,
Wayne State University
Wayne State University has recently deployed SCT Banner, Campus
Pipeline, Blackboard. This presentation explains the challenges we
have faced in integrating these three from a customer service
perspective. We have selected SCT Banner for our Administrative
Systems (HRMS, FMS, SIS, and Alumni), Campus Pipeline for our web
portal to SCT Banner and Blackboard, and Blackboard for our course
management system. Problems identified include data synchronization
across the systems, user account/ password synchronization, user
education, and marketing. We have found ways to integrate all of these
systems to work together.
Meeting Room: Bonsai III
Parallel Sessions: 1:30 - 3:00 p.m.
Management Track:
Institution Web Sites: Juggling Content,
Management and Politics
Linda Hutchison, Oregon Health & Science University
Marvin Dunn, California College of Arts and Crafts
Linda Downing, California State University, Sacramento
Robin Krause, Central Missouri State University
Web sites often reveal more about an institution than just factual
information. Behind the scenes, decisions are made regarding the
technical management of servers, the choice of platforms and
software, policies regarding information content, "look and feel", etc.
And often politics determines "who does what" and "when". Dozens of
models for managing web sites exist. Panel members will discuss
models at their institutions, along with frank discussions about what
works and what does not.
- Presentation (pdf)
Meeting Room: Bonsai I
Services Track:
Maximizing Student Employee Output: The
Software Training for Students Program at UW-Madison, Tina
Rettler and Ann MacLaughlin-Berres,
University of Wisconsin - Madison
Managing student employees can be a difficult task. Managers not only
have to deal with generational differences, but also varying life values,
work behaviors, and visions for workplace life. Harvesting and
celebrating the differences can mean positive results. The Software
Tr aining for Students Program (STS) at the University of Wisconsin-Madison
uses student employees to complete most of its tasks, from
web design and site management, to class planning, marketing, and
public relations. This session will showcase some of the Software
Tr aining for Students work, as well as tips and tricks on what works for
this program.
- Presentation (ppt)
- Interview Questions (pdf)
- Self Assessment (pdf)
Meeting Room: Bonsai II
Technology Track:
Experiences with the Access Grid: a tool for
group conferencing for the Computational Grid and Beyond,
Gavin Burris, Penn State University
The Access Grid provides a global venue for group-to-group tele-collaboration,
using multicast Internet connections, voice and video
teleconferencing, multi-modal media displays, shared applications and
interactive interfaces to visualization environments. This session will
provide an overview of the Access Grid's capabilities and our
experience in implementing an Access Grid node, including: What is
Access Grid? What kinds of activities or communications are
supported? Who have been the key players in development? How can
my institution participate? What technology is needed? What logistical
or operational issues will I need to consider?
- Presentation (ppt)
Meeting Room: Bonsai III
Parallel Sessions: 3:30 - 5:00 p.m.
Management Track:
The need for a professional CIO/ CTO
Organization, Les Lloyd, Rollins College
Virtually every area of College and University management has a
professional organization behind it. While IT officers have SIGUCCS,
EDUCAUSE and a number of reputable organizations, none has a
program/ conference track or specific support organization for the
people who run the IT organizations across the country. This type of
group is needed to support the efforts of IT leaders nationally.
Meeting Room: Bonsai I
Services Track:
USITE/ Crerar: Way of thinking, first. Computing
laboratory, second., Chad J. Kainz, University of Chicago
The USITE/ Crerar Computing Cluster is much more than fancy
computers, frosted glass, and interesting drywall; it represents a major
change in thinking about the role of "public" computing and computing
laboratories on campus. This model came about out of collaboration,
leadership, and creativity among a wide range of participants: central
IT, Library, the Biological Sciences, and a Divinity School graduate
student. It is based on placing the work environment ahead of
technology. This presentation will focus on the aspects of leadership,
creativity, and collaboration that shaped, defined, and developed this
model.
Meeting Room: Bonsai II
Technology Track:
Privacy, security and copyright -Legislation and
other challenges, Kent Wada, UCLA
Some of the most vexing challenges we face today -protecting privacy,
providing security and balancing copyright interests to name a few -are
being argued nationwide and indeed around the world. They are
being argued in our institutions, too. We want to comply with laws; run
a stable, reliable and secure network environment; and do the right
thing. But what is the right thing to do? How can we operate efficiently,
lawfully and maintain some of our core principles of freedom of
speech, academic freedom and privacy?
- Presentation (ppt)
Meeting Room: Bonsai III
TUESDAY, APRIL 1, 2003
Parallel Sessions: 8:30 - 10:00 a.m.
Management Track:
The Emotionally Intelligent IT Leader, John
Bucher, Oberlin College
This presentation will follow along the principles described in the book:
Primal Leadership: Realizing the Power of Emotional Intelligence, by
Daniel Goleman, Richard Boyatzis and Annie McKee. It will present
very current information on the power of E. I. and the powerful tool that
E. I. presents in leadership.
- Presentation (ppt)
Meeting Room: Bonsai I
Services Track:
Faculty Instructional Support: Moving beyond
putting courses online to curriculum redesign, Leila C. Lyons,
University of Delaware
What is the real impact of your campus course management system
(CMS) on teaching and learning? How does a campus move beyond
delivering many individual courses through a CMS to undertaking a
curriculum redesign that incorporates active learning and uses the
most appropriate features of the CMS? At the University of Delaware
curriculum revision project proposals were solicited from faculty (see
www. udel. edu/ present/ grant) and were required to have matching
funds provided. Successful proposals were assigned a development
team to work with the faculty leaders of the project. This presentation
will describe the model for team-based management of the redesign
process.
Meeting Room: Bonsai II
Technology Track:
Choosing the right integrated administrative
management software product: Processes and Pitfalls., Robert
Paterson, Salem State College
The pressure is off to purchase an integrated administrative
management software product. We now have a chance to engage the
campus in a process that will lead to success. The focus of this talk will
be on the product selection and implementation strategies including
outsourcing and partner selection process. While the talk may
reference specific products and services as examples, evidence will be
presented that suggests that these processes are independent of the
products.
- Presentation (ppt)
Meeting Room: Bonsai III
Keynote and Closing Plenary:
10:30 a.m. - 12:00 (noon)
Convenience, Quality, and Academic Return on Investment
William H. Graves, Ph. D., Chairman and Founder, Eduprise
Technology has raised the expectation among today's young and not-so-
young students for convenience and flexibility in the delivery of
academic and administrative services. They expect high-tech self-service
and high-touch interaction to blend in a way that increases
both academic quality and flexibility. Traditional nonprofit colleges and
universities can meet this challenge only if their investments in
technology produce academic value commensurate with the new
expectations and competition. This session will describe how nonprofit
institutions are ensuring that their investments in technology and
faculty development pay off in today's increasingly competitive higher
education environment an environment in which self-service and
personalized service are expected and need not be contradictory
goals.
Meeting Room: Bonsai I, II, III
BIRDS OF A FEATHER PROGRAMS
CSMS currently has the following Birds of a Feather Programs (BOF)
scheduled. Rooms are still available for new BOFs to form. Visit the
BOF Board at registration to request a BOF, or see what new BOFs
have been formed.
SUNDAY, MARCH 30
1. Disaster Recovery Planning: What are small schools doing in the
way of disaster recovery (or business continuity) planning? Hiring
consultants? Employing firms like Sungard or others? Using
planning software? Setting up remote sites?
Meeting Room: Bonsai I
2. Student Computing: Pay-for-print/ print management in computer lab
Meeting Room: Bonsai II
3. Future of CSMS.
Meeting Room: Bonsai III
MONDAY, MARCH 31
1. Inter-institutional Partnerships and Resource Sharing: Discuss staff
sharing and subcontracting, consortia sharing of administrative
systems.
Meeting Room: Bonsai I
2. Student Computing: Ranging from ownership issues and support of
institutionally required computers to anti-virus and other software on
student owned computers.
Meeting Room: Bonsai II
3. CSMS 2004 Planning BOF - Anyone interested in working on or in
finding out how you might be able to help with CSMS 2004, please join
us for this planning BOF.
Meeting Room: Bonsai III
Computer Services Management Symposium
March 21-23, 2004
Join old and new friends at the Hilton of Santa Fe in majestic Santa Fe, NM for the 31st Computer Services Management Symposium!
To get involved, join us at the CSMS 2004 BOF on Monday evening, or contact Jim Bostick (Jim.Bostick@vcu.edu).